1:1 COACHING
TERMS & CONDITIONS

Effective From: 01/01/2025

Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us:

  • By email: caity@thebarbellosteo.com

  • By visiting our website: www.thebarbellosteo.com

Introduction

This Agreement between you (Client) and Dr. Caity Haniver, Haniver Pty Ltd ACN: 651 653 600 (We, Our, Us, Service Provider) is made up of these General Terms and Conditions (T&Cs) and the advertised Programs (Program), along with our Privacy Policy and any subsequent or updated Program as agreed upon from time to time. If there is any inconsistency between the T&Cs and the Program, the content of the Program will prevail to the extent of the inconsistency. Any variation to the Program must be mutually agreed upon in writing.

The Agreement will come into effect on the Date of Purchase or Commencement Date and continue for the Term. Both parties will ensure that they hold appropriate insurance where applicable and agree to comply with all applicable laws, both during and following the Term.

You acknowledge that by accessing the services or making any payment to us, you have read and understood the T&Cs and Program prior to acceptance and have had an opportunity to seek professional and/or legal advice should you require clarification on any aspect of the Agreement.

If you do not agree with these T&Cs, please do not proceed with your purchase.

  • We agree to perform the Services for the agreed purpose as outlined in the Program to the best of our ability, in a professional manner, and in accordance with industry practice and standards.

    The advice and recommendations we provide are based on personal knowledge, opinions, and experience and should not replace the advice of a financial advisor. We do not offer professional legal, financial, or psychological advice and make no offers or guarantees regarding your earnings, business profit, marketing performance, audience growth, or results of any kind. Any statements outlined on our websites, programs, content, and offerings are opinions and not guarantees or promises of performance.

    From time to time, we may share examples or insights into other clients’ experiences with our programs or services for illustration purposes. These results are not guarantees and are shared solely to demonstrate possibilities.

  • By entering into this Agreement, you agree that:

    • You are of legal age and have the legal capacity to enter into a binding contract.

    • You are solely responsible for determining whether the Services are appropriate for you.

    • You will provide accurate and up-to-date Client Information as reasonably required for the delivery of Services.

    • You will notify us promptly of any changes to your contact details, payment method, or any other relevant information.

    Additionally, you agree to:

    • Not use the Services to diagnose or treat any physical or mental health concerns.

    • Be punctual and fully engage in the Services, including live sessions. If you cannot attend live, replays (where applicable) will be provided within 24 hours.

    • Be responsible for implementing strategies discussed during the Services.

    Failure to attend or engage with sessions does not constitute non-performance of Services by us.

  • You may pay the Fees as a single upfront payment or via a multi-installment payment plan (equal monthly payments). Multi-installment payment plans may be facilitated by third-party providers or directly by us.

    • Non-Refundable Deposit: A non-refundable deposit is required to secure your place in the Program.

    • If you wish to delay the start date, a minimum of 14 days’ notice is required, or an Admin Fee may apply.

    • Late or failed payments may incur a Late Payment Fee as outlined in the Program. If payments remain overdue for 7 days, we reserve the right to terminate the Agreement and cease Services.

    If you wish to change your payment plan:

    • You must not have any outstanding payments at the time of your request.

    • You may incur an Admin Fee.

    • Approval is at our sole discretion.

    Cancellation of the payment plan will require written notice and payment of 50% of the remaining balance of Fees upon approval.

  • The Services and any materials provided during the Program, including frameworks, templates, videos, audio files, and guides, are proprietary and owned by us or licensed to us.

    You are granted a limited, non-exclusive, non-transferable license to use these materials for your own personal purposes. You may not:

    • Copy, reproduce, modify, distribute, or publicly share these materials without prior written consent.

    • Repurpose materials for free or paid content.

    Upon termination of the Agreement, your license to use these materials is revoked.

  • Both parties agree to keep all Confidential Information private and not disclose it to any third party without prior written consent, except where required by law.

    Confidential Information includes all proprietary information, strategies, client details, and materials shared during the Program, unless publicly available through no fault of the receiving party.

  • The Services are provided on an "as is" basis. Results are not guaranteed and will depend on a range of factors beyond our control.

    We will not be held liable for any:

    • Action taken by you based on the Services.

    • Loss or damage resulting from your participation in the Program.

    • Indirect or consequential losses.

    You agree to indemnify and hold us harmless from all claims, damages, or losses resulting from your breach of this Agreement.

  • If you need to reschedule a session, you must provide at least 7 days’ notice. Failure to provide notice will result in forfeiture of the session.

    If you need to pause your participation in the Program, written notice of at least 30 days is required. Pauses can last a maximum of 8 weeks during the Term. Payment obligations will be suspended during this time, and the Program Term will be extended accordingly.

  • We may terminate the Agreement if:

    • You fail to make payments.

    • You breach any obligation under this Agreement.

    Refunds are not provided for failure to access materials, missed sessions, or change of mind. Cancellation requests must be made in writing, and you will be required to pay 50% of the remaining balance of Fees.

  • This Agreement is governed by the laws of Victoria, Australia. In the event of a dispute, both parties agree to attempt mediation before pursuing legal action.